The Calling Software with Customer portal

  • make it your own https://yourcompany…
  • includes a self service portal for your customers
  • can work with your CRM
  • makes prospection easy and fun!
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As a cold calling professional, I really like to use the Calling Guru platform because I have a quick view on my daily performances and recalls.

Sophie, Independent calling professional

Team trusted by +200 companies. Works with

EXCELLENT Based on 16 reviews
Jan Torfs
Jan Torfs
19/09/2022
Als operationeel manager van een call center, kan ik Calling Guru aanbevelen. Het gaat hier niet enkel om easy-to-use software, maar ook en vooral om een easy-to-communicate bedrijf en easy-to-suggest aanpassingen die dan ook doorgevoerd worden op maat van onze behoeften. Prettige samenwerking alvast met Koen en zijn team!!!
Succesvolle Kinderen
Succesvolle Kinderen
10/03/2022
The transition from our old system went flawless. It's easy to use and I spend almost no time reporting anymore, which is great.
Bert Ide
Bert Ide
16/02/2022
Super professioneel en heel klantgericht! Een perfecte ondersteuning voor ons salesteam!
Ruth Boel
Ruth Boel
17/12/2021
Het was een plezier om samen te werken! Duidelijke communicatie, goede opvolging die heel overzichtelijk wordt weergegeven in het portaal. Zij hebben op korte tijd verschillende, waardevolle afspraken kunnen maken.
Franky Cardoen
Franky Cardoen
24/09/2021
As we didn'd have a telephone system that allowed the set up of more complex menu's, we used Calling Guru to forward our incoming calls to their multilingual menu. Based on the selection made by the caller, only the urgent calls were returned to the service team after office hours. This helped us to manage the workload of the after hour support team, thus reducing the required number of service engineers.
Saskia Denys
Saskia Denys
17/06/2021
Calling Guru heeft ons geholpen met het verkopen van ons nieuwste product bij onze eindklant. We waren zeer tevreden van de vlotte en transparante communicatie, en de positieve resultaten op het einde van de campagne!
Jessica De Waele
Jessica De Waele
21/05/2021
Sophie en haar team zorgen voor een professionele aanpak en communiceren duidelijk over de voortgang van het project. Zij werken zich heel goed in in de materie en doen zelf ook suggesties om het resultaat te verbeteren. Top team!
Laurentz Tonniau
Laurentz Tonniau
08/03/2021
Professionele aanpak! Heel goede en duidelijke communicatie, heeft al enkele kwalitatieve klanten opgeleverd.
Glenn Colpaert
Glenn Colpaert
04/12/2020
Zeer professionele en open samenwerking met het team van Calling Guru! De mogelijkheid om alles transparant op te volgen via hun platform is een grote plus.
Judith Debecq
Judith Debecq
30/11/2020
We zijn tevreden over de professionele samenwerking met team Calling Guru. We zochten dataverrijking over de markt van een complex IT-product. Ze konden snel overweg met de specifieke vakinformatie en stelden hun platform eenvoudig bij om ons de data gestructureerd aan te leveren.

CUSTOMER PORTAL

Stop doing that boring weekly reporting stuff

With the built-in customer portal, customers can:

  • Follow up results
  • Edit and manage campaigns
  • Set mail notifications
  • Link to their CRM and e-mail

The customer portal is designed specifically for end customers to follow up on the results of their campaigns

They have a live view of call notes, call logs, sales appointments and the opportunity to edit a call status or add notes to a company. Export to Excel included.

CALL EFFICIENCY FEATURES

Stop Calling Strangers

You’ll notice a higher conversion rate from call agents who use the tools to reach the actual decision maker, look up a company in advance and adapt their story to relevant news.

Calling Guru offers them the tools to:

  • look up the stakeholder’s profile on LinkedIn
  • check the company's website
  • get the latest news on the company
  • and much more…

These features are mainly geared to B2B and provide an edge on these types of projects.

CALL EFFICIENCY FEATURES

Chill. When something important happens, we’ll let you know right away.

Your customer and team leaders are notified of important events:

  • a quotation request that requires additional work
  • a prospect that can meet tomorrow: we’ll send an SMS to the sales rep just to make sure
  • campaign budget overruns
  • and much more…

So you can focus on the quality of your operations. Or your own sales. Or rest. It’s really up to you, we won’t judge.

Calling Guru talks to your (customer’s) CRM

The API allows you to assign leads, send notes and call data back to Pipedrive and change leads from funnel after a first call or appointment.

The API allows you to assign leads based on a custom property field, send notes, appointments and call logs back to Hubspot on company level.

The API allows you to assign leads based on a specific owner, send notes, sales appointments and call logs and tasks back to Salesforce.

The API allows you to assign calls or leads and send notes, sales appointments and call logs back to Teamleader on company level.

Using another CRM or invested in a custom made CRM? No problem. Use our open API source to create your own flow.

CALL AGENT PORTAL

No PhD required to onboard & manage your team

Work with internal or freelance teams without hassle:

  • A new agent simply creates an account
  • You assign a campaign to the call agent
  • Call agent accepts
  • They simply call within the browser. Nothing to set up.
  • Calling Guru registers all activity, so you can pay by minutes worked, or pay by day - it’s up to you

The Call Agent Portal is designed specifically for call agents and provides them with everything they need and nothing more.

INCLUDES ALL THE CLASSICS

Yes, it even does your e-mail too

We didn’t stop after we had built the cool stuff. We also did the stuff you already know from our competitors:

  • you can sync with Office 365, G Suite, or an old e-mail system. Have fun with that.
  • oh yes, it does e-mail templates....
  • ...but please, just let your customer configure it in their own portal. It’s super easy.
  • you can search and edit contacts. Your customer can too. It’s like Google for your contact list.
  • and other hard to get right but done right stuff is available. Check it out, people!

VIDEO OVERVIEW

How to run your call center with Calling Guru