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Introduction
6
How to get support
Suggestions
Important Concepts / Terminology
Changelog
Video: Introduction to Calling Guru
Requirements
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Access & Branding
4
Use a multi access account (Customer Zone)
Create multi access customer accounts (Admin Zone)
Branding (Admin Zone)
Add a shortcut to your desktop to enable automatic dialing
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Inbound Calls
3
About inbound calls
Number management in the Admin Zone
My Phone (Call Agent Zone)
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Connections
5
Introduction & Scope
Teamleader Focus
Hubspot
E-mail (Office 365, Outlook, Gmail, Gsuite)
E-mail (Classic, Combell,...)
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Campaign Lifecycle
4
Create, assign & accept a campaign
Reassign a campaign
Mark a campaign as Completed
Reuse an old (completed) campaign
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Campaign Settings
3
Accessing Campaign Settings
Email settings of a campaign
Dialogue interactive scripting system
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Reporting
2
Contact Status (Admin Zone)
Contact Status (Customer Zone)
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Fix a mistake
2
In general
There is no e-mail info template but the campaign is already started
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