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Calling Guru is easy to use Call Center Software with a customer portal and CRM integration LogoCalling Guru is easy to use Call Center Software with a customer portal and CRM integration Logo
  • Features
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Support

  • Support

Introduction

6
  • How to get support
  • Suggestions
  • Important Concepts / Terminology
  • Changelog
  • Video: Introduction to Calling Guru
  • Requirements
View all 6 articles

Access & Branding

4
  • Use a multi access account (Customer Zone)
  • Create multi access customer accounts (Admin Zone)
  • Branding (Admin Zone)
  • Add a shortcut to your desktop to enable automatic dialing
View all 4 articles

Inbound Calls

3
  • About inbound calls
  • Number management in the Admin Zone
  • My Phone (Call Agent Zone)
View all 3 articles

Connections

3
  • Introduction & Scope
  • E-mail (Office 365, Outlook, Gmail, Gsuite)
  • E-mail (Classic, Combell,...)
View all 3 articles

Campaign Lifecycle

4
  • Create, assign & accept a campaign
  • Reassign a campaign
  • Mark a campaign as Completed
  • Reuse an old (completed) campaign
View all 4 articles

Campaign Settings

3
  • Accessing Campaign Settings
  • Email settings of a campaign
  • Dialogue interactive scripting system
View all 3 articles

Reporting

2
  • Contact Status (Admin Zone)
  • Contact Status (Customer Zone)
View all 2 articles

Fix a mistake

2
  • In general
  • There is no e-mail info template but the campaign is already started
View all 2 articles
  • Introduction
    • How to get support
    • Suggestions
    • Important Concepts / Terminology
    • Changelog
    • Video: Introduction to Calling Guru
    • Requirements
  • Access & Branding
    • Use a multi access account (Customer Zone)
    • Create multi access customer accounts (Admin Zone)
    • Branding (Admin Zone)
    • Add a shortcut to your desktop to enable automatic dialing
  • Inbound Calls
    • About inbound calls
    • Number management in the Admin Zone
    • My Phone (Call Agent Zone)
  • Connections
    • Introduction & Scope
    • E-mail (Office 365, Outlook, Gmail, Gsuite)
    • E-mail (Classic, Combell,...)
  • Campaign Lifecycle
    • Create, assign & accept a campaign
    • Reassign a campaign
    • Mark a campaign as Completed
    • Reuse an old (completed) campaign
  • Campaign Settings
    • Accessing Campaign Settings
    • Email settings of a campaign
    • Dialogue interactive scripting system
  • Reporting
    • Contact Status (Admin Zone)
    • Contact Status (Customer Zone)
  • Fix a mistake
    • In general
    • There is no e-mail info template but the campaign is already started

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