Calling Guru is widely known for its outbound calling capabilities. However, it can handle inbound calls perfectly as well. This can be important to improve your conversion rate. People who take the time to call back are possibly in the mindset to hear what you are calling about.
Calling Guru will search for the right contact depending on the number who is calling, so call agents are immediately up to speed with the topic at hand, can plan meetings, etc
There are 2 stakeholders:
- the admin:
- can link the phone numbers to the campaigns
- can link the call agents to the phone numbers
- the call agent:
- decides to switch inbound calls on or off
- chooses the right contacts if multiple contacts are found (can happen if you use the same number for different campaigns)
- will confirm on what campaign the work can be billed