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Calling Guru is easy to use Call Center Software with a customer portal and CRM integration LogoCalling Guru is easy to use Call Center Software with a customer portal and CRM integration Logo
  • Features
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Support

  • Support
  • Introduction
  • Changelog

Changelog

Follow updates to the platform here: https://callingguru.com/changelog/

Changelog
  • Introduction
    • How to get support
    • Suggestions
    • Important Concepts / Terminology
    • Changelog
    • Video: Introduction to Calling Guru
    • Requirements
  • Access & Branding
    • Use a multi access account (Customer Zone)
    • Create multi access customer accounts (Admin Zone)
    • Branding (Admin Zone)
    • Add a shortcut to your desktop to enable automatic dialing
  • Inbound Calls
    • About inbound calls
    • Number management in the Admin Zone
    • My Phone (Call Agent Zone)
  • Connections
    • Introduction & Scope
    • E-mail (Office 365, Outlook, Gmail, Gsuite)
    • E-mail (Classic, Combell,...)
  • Campaign Lifecycle
    • Create, assign & accept a campaign
    • Reassign a campaign
    • Mark a campaign as Completed
    • Reuse an old (completed) campaign
  • Campaign Settings
    • Accessing Campaign Settings
    • Email settings of a campaign
    • Dialogue interactive scripting system
  • Reporting
    • Contact Status (Admin Zone)
    • Contact Status (Customer Zone)
  • Fix a mistake
    • In general
    • There is no e-mail info template but the campaign is already started

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